FAQfaq

  • QHow can I make a reservation?

    APlease note that if the questionnaire is not completed in advance for new patients, it may shorten the consultation time. Thank you for your understanding.

    You can make, change, or cancel reservations online.

    You will need the email address and password you used when making the reservation.
    For information on changes or cancellations, please refer to “3. Can I make changes or cancellations?”.
    For online reservations and other reservation-related information, click here.

  • QWhere can I check my reservations?

    AYou can check your reservations on our website or through the official LINE account’s My Page.
    Please make sure to log in to the My Page through the reservation form you used.

  • QHow much is the fee for monitored patients?

    AThe pricing and discount rate for monitored patients vary depending on the extent of changes and the level of photo or video exposure.

    A doctor will assess this in detail during the consultation

  • QI would like to know the doctor’s workdays and appointment availability.

    AYou can view the doctor’s work schedule here.
    https://biancaclinic.jp/doctor/

    Availability can be checked through our web reservation system.
    https://biancaclinic.jp/contact/

  • QWhat can I do when I add you as a friend on LINE?

    ABy adding us as a LINE friend, you’ll be able to make reservations, changes, and cancellations through LINE.
    We also provide information on special promotions and deliver coupons, so please consider adding us as a friend on LINE.
    LINE Friend Registration

  • QIs it possible to change or cancel a reservation?

    AYou can change or cancel your reservation up to 48 hours before the scheduled appointment.

    Please note that changing or canceling your reservation within 48 hours of the appointment will incur a fee of 2,200 yen (tax included). For changes or cancellations on the day of or the day before your appointment, you cannot do so through the website, so please contact the clinic directly.

    Changing or canceling reservations is not possible even if you contact us via the confirmation email sent when you made the reservation.

    For changes or cancellations made directly through the clinic’s reception or by phone:

    Open BIANCA’s LINE (https://page.line.me/cin6511g?openQrModal=true).
    Tap “”各メニューはこちらから”” (Select a menu).
    Tap “”マイページ”” (My Page) to view your reservation list.
    Tap “”詳細を見る”” (View details) of the reservation you want to change or cancel. In the reservation date and time section, select “”予約を変更する”” (Change reservation) or “”予約をキャンセルする”” (Cancel reservation) as appropriate.
    If you select “”予約を変更する”” (Change reservation), specify whether it’s your first visit or a follow-up, choose the treatment menu, select the doctor if applicable, and specify the date and time before confirming the reservation.
    If you select “”予約をキャンセルする”” (Cancel reservation), choose “”いいえ・はい”” (No/Yes) in the lower right corner of the cancellation screen.
    After making changes or cancellations, please double-check your reservation details in the reservation list. For changes or cancellations made through the website:

    Go to BIANCA’s website and open the WEB予約画面 (WEB reservation screen) at https://biancaclinic.jp/contact/.
    Tap the three lines displayed in the upper left corner and select “”予約一覧”” (Reservation list).
    You will be prompted to log in, so enter the email address and password you used when making the reservation and log in.
    Once the reservation list is displayed, tap “”詳細を見る”” (View details) of the reservation you want to change or cancel.
    In the reservation date and time section, select “”予約を変更する”” (Change reservation) or “”予約をキャンセルする”” (Cancel reservation) as appropriate.
    If you select “”予約を変更する”” (Change reservation), specify whether it’s your first visit or a follow-up, choose the treatment menu, select the doctor if applicable, and specify the date and time before confirming the reservation.
    If you select “”予約をキャンセルする”” (Cancel reservation), choose “”いいえ・はい”” (No/Yes) in the lower right corner of the cancellation screen.
    After making changes or cancellations, please double-check your reservation details in the reservation list.
    For cancellations via phone:

    You can leave a message on the answering machine following the instructions of the NaviDial.
    Please note that changes cannot be made through the answering machine, so you will need to speak directly with an operator for changes.

  • QWhere can I find information about campaigns and monitor recruitment?

    APlease find campaign and monitor information here:

    For information about the Ginza clinic: https://biancaclinic.jp/recommend/
    For information about the Omotesando clinic: https://bianca-omotesando.jp/category/news/

    We also provide exclusive coupons and promotions through LINE.
    Please consider adding us as a friend: [Friend Registration Here]

  • QHow far in advance can I make a reservation?

    AYou can make a reservation within the range displayed on the web reservation screen. Please check the web reservation screen.

  • QCan I make a web reservation even outside of office hours?

    AYou can make a web reservation 24/7, 365 days a year. However, please note that there may be times when the system is unavailable due to maintenance.

  • QCan I make my first appointment through web booking?

    AFor new patients, we kindly request web booking.
    With web booking, it’s easier for you to change or cancel your appointment as well as complete the medical questionnaire.
    Please note that for new patients, if the medical questionnaire is not completed in advance, it might result in a shorter counseling time. Thank you for your understanding.

  • QWhat should I do if I’m running late on the day of the appointment?

    AIf you are running more than 10 minutes late, there is a possibility that it will be treated as a cancellation (no treatment or counseling on the same day), so please be aware in advance when you are running late.
    There is no need to contact us for lateness, as the above measures will be taken.

  • QIf you do not see the treatment you want to book on the WEB reservation, what should you do?

    AThere are some treatments that cannot be booked through WEB reservations, so please inquire by phone for more details.

  • QCan I be placed on a cancellation waiting list for reservations?

    AWe do not have a cancellation waiting list, but if there are cancellations, you can make a reservation at any time. Please check the WEB reservation screen.

  • QCan I make a reservation on behalf of someone else who will be the patient?

    AWe kindly request reservations to be made by the individuals themselves due to the handling of personal information. If it’s difficult for the individual to make the reservation, please contact the clinic for assistance.

  • QHow can I make a surgery appointment?

    AFirst, please visit us for a consultation to determine the appropriate procedure.

    After discussing with the doctor, when you decide that you would like to undergo the treatment, you will be asked to fill out necessary documents and pay a reservation fee (20% of the total cost). This payment will secure your surgery appointment.

    On the day of the surgery, you will be required to pay the remaining balance (80%) before undergoing the procedure.

    Please note that we do not accept surgery reservations before the initial consultation.

  • QHow can I make a post-surgery follow-up appointment?

    AYou can also schedule a post-surgery check-up appointment through our website or by phone.

  • QIs there anything specific I should bring with me on the day of my appointment?

    AFor first-time patients, please bring a form of identification (such as a My Number Card, driver’s license, insurance card, passport, etc.) for identity verification.

    If you are receiving a treatment (skin treatment or injection treatment), please bring your makeup kit as needed.

    Depending on the type of treatment, you may not be able to apply makeup on the same day.
    The clinic does not provide makeup kits.

  • QCan I request a specific nurse?

    AWe do not accept requests for specific nurses.
    We perform treatments using the BIANCA METHOD, so you can rest assured when receiving treatment.

  • QCan I request a specific doctor?

    AYou can request a specific doctor for both web and phone reservations. The doctor’s schedule can be viewed here:https://biancaclinic.jp/doctor/

    Please note that Dr. Hotta is available only for existing patients, referrals from existing patients, and online salon members. You can register for the online salon here:https://www.bianca-salon.fants.jp/

  • QHow can I use the referral discount (Matchmaking Referral Ticket)?

    AIf a BIANCA patient introduces a new patient and the new patient uses this coupon during their first visit:

    Both the person who made the referral (at their first visit) and the referred new patient will receive a discount of 10,000 yen off the total amount.
    ​1​

    Please provide the following information when making a reservation.
    [This information is required when making a reservation online]

    Share either of the following two pieces of information about yourself with your friend as the referrer:

    Full name
    Patient ID number
    Phone number
    Inform your friend of the “”Coupon Code.””

    The coupon code can be found in the LINE coupon, so please check it.

    Register as a friend here:

    To use the referral coupon, you need to enter information 1 and 2 when making a reservation.

    (Please inform your friend in advance.)

    Once your friend uses this coupon during their first visit, you will also receive a 10,000 yen discount from the total amount.
    Please call to make a reservation after your friend has definitely visited.

    The discount is not applicable to monitor contracts or merchandise products.

    It can be used for a total bill exceeding 10,000 yen, excluding items not eligible for discounts.

    Cannot be combined with other discounts or campaigns.

  • QHow long does the treatment take?

    AThe duration varies depending on the reservation and the patient, so please arrive with some flexibility in your schedule.

  • QWhat is the required time for the surgery?

    AThe duration of the surgery varies depending on the surgical procedure and the type of anesthesia used, so please inquire during your consultation.

  • QIs it possible to have both a consultation and a procedure on the same day?

    AFor first-time patients using web reservations, the following options are available:

    Consultation for Surgery: Reservations for consultation only on the same day.
    Consultation for Injections: Reservations for consultation and treatment (with or without treatment) on the same day.
    Consultation for Skincare: Reservations for consultation only on the same day.
    If you have other preferences, please contact us by phone.

  • QIs it possible for someone other than the individual (child, parent, partner, friend) to be present?

    AWe do not permit individuals other than minors or those requiring interpreters to be present during counseling or treatment. Please understand this policy.

  • QCan minors receive treatment?

    AIf you are under 18 years of age, you may need parental consent and the presence of a guardian for certain treatments. Here are the details:

    [Counseling Only]
    If you are coming for counseling only, you can visit by yourself, and no additional documents are required.

    [Treatments such as Laser and Injections]
    If you are coming for treatments like laser therapy or injections, you can visit by yourself, but a parental consent form is necessary. You can print the form, complete it, and bring it with you when you visit.

    [Surgery]
    If you are coming for surgery, you can visit by yourself, but we kindly request the presence of a guardian during the payment process. Additionally, your guardian can accompany you during the surgical counseling.

  • QIs it possible to receive treatment while pregnant?

    APregnant individuals are kindly requested to refrain from all treatments. Your understanding is greatly appreciated.

  • QIs it possible to receive treatment at the monitor price?

    AThe price and discount rate for monitors may vary based on the suitability of the treatment, the extent of changes, and the level of photo or video exposure.

    For detailed information about monitor opportunities, the doctor will assess during the counseling session.

  • QCan I receive injections for the remaining hyaluronic acid?

    AInjection of the remaining hyaluronic acid is handled as follows:

    Within 2 weeks: Possible (needle cost only)
    From 2 weeks to within 1 month: Possible (procedure fee + needle cost)
    Please note that hyaluronic acid that has been unused for over a month will be discarded. This service is provided only by the clinic where the procedure was done and the attending physician.

  • QWhat types of anesthesia are available?

    AThe type of anesthesia used depends on the treatment. We offer anesthesia options including topical anesthesia cream, nitrous oxide anesthesia, relaxation anesthesia, intravenous anesthesia, and general anesthesia.

  • QThe number of required clinic visits for surgery depends on the specific procedure and individual patient needs. The details will be discussed during the consultation with the doctor.

    AThe number of required clinic visits varies depending on the specific procedure, but for most patients, visits are scheduled for the day of surgery, a one-month follow-up consultation, and a three-month follow-up consultation. In some cases, additional visits may be necessary for procedures like suture removal or cast removal, so please inquire when you come for your appointment.

  • QDo you offer a guarantee for the surgery?

    AThe surgical guarantee is valid for one year from the date of the procedure. If deemed necessary by the physician, a reoperation will be performed; however, additional costs for anesthesia, optional treatments, and supportive devices may apply. Please inquire for more details during your counseling session.

  • QWhat symptoms can be expected after hyaluronic acid injections?

    AIndividual experiences may vary, but there is a possibility of symptoms such as swelling and bruising. The symptoms can differ depending on the injection site and the amount of injection. Typically, the 2nd to 3rd day after the injection is when swelling is most likely to occur, and it gradually subsides over time.

    *The lips are an area where swelling is more likely to occur. The forehead may have a longer downtime compared to other areas and may lead to swelling and headaches. Swelling gradually subsides, and there may be swelling around the eyes and nose as well.

  • QAre there any restrictions after the treatment?

    AIt varies depending on the treatment, so please inquire at the time of treatment.

  • QAre there any fees for first-time consultations, counseling, follow-up visits, or requesting specific staff members?

    AThe first-time consultation fee, counseling fee, and follow-up fee are free. However, consultations with Dr. Hotta, Dr. Yasugi, and Dr. Iwama, which are requested by name, have a consultation fee of 5,500 yen (tax included). Please note that starting from June 1, 2023, consultations with Dr. Kida, requested by name, will also have a consultation fee of 5,500 yen (tax included).

    Additional charges may apply for the use of Vectra (5,500 yen, tax included) and VISIA (3,300 yen, tax included), depending on the type of treatment.

  • QWhat payment methods are available?

    AYou can use cash, credit cards (full payment only), medical loans (Aplus, FLEX, JACKS), Quickpay, ID, and transportation IC cards.
    Please note that medical loan approvals may not be available on the same day.

  • QCan I pay in installments with a card?

    APayment is available in a lump sum at the time of billing. However, some credit card companies may allow you to change the payment installment options after billing, so please inquire with your credit card company.

  • QAre there any additional costs associated with surgery other than the surgical fees?

    AIn addition to the treatment fees, there may be additional costs such as anesthesia fees, supporter fees, blood sampling fees, pre-operative examination fees, and more.

    Please note that for consultations with Dr. Horita, Dr. Yasugi, and Dr. Iwama, there is an initial consultation fee of 5,500 yen (tax included). Additionally, when using Vectra, there is a fee of 5,500 yen (tax included), and when using VISIA, there is a fee of 3,300 yen (tax included).

    Starting from June 1, 2023, consultations with Dr. Kida will also have an initial consultation fee of 5,500 yen (tax included).

    For more details, please inquire during the consultation.

  • QIs there a discount on transportation costs if I am coming from far away?

    APlease refer to the transportation subsidy system for more information.

  • QCan cards in someone else’s name be used?

    AOnly cards in the cardholder’s name can be used.
    When someone other than the cardholder wishes to use a card in the cardholder’s name, we kindly request the cardholder’s presence during payment.

  • QWhat are the clinic’s hours of operation?

    AThe clinic’s hours of operation are from 10:00 AM to 7:00 PM.
    Please note that the last appointment for new patients is at 5:00 PM, and for returning patients, it is at 5:30 PM.

  • QDo you have any days when the clinic is closed?

    AThe clinic has irregular closing days (excluding the year-end and New Year holidays). Please check the clinic’s introduction on our website for our business days.

  • QIs there a parking lot near the clinic?

    AWe do not have our own parking lot. If you are coming by car, please use the nearby public parking facilities.
    For surgical procedures, please avoid driving after the surgery and consider using public transportation for your visit.

  • QDo you have directions from the nearest train station?

    AThere is photo-guided directions from the nearest station.
    GINZA→(リンク貼り付け)
    OMOTESANDO→(リンク貼り付け)

  • QWhere can I find information about special promotions and campaigns?

    AWe provide information on each clinic’s website, LINE, and Instagram.
    GINZA→(リンク貼り付け)
    OMOTESANDO→(リンク貼り付け)
    LINE→(リンク貼り付け)
    Instagram→(リンク貼り付け)

  • QCan I purchase doctor’s cosmetics on the online shop?

    AWe sell them at BIANCA CLOSET.

    https://www.by-bianca.com/

    Please note that for some products, a doctor’s consultation is required before purchase, so please make a consultation appointment in advance. If you have already had a consultation, please log in as a member to make a purchase.

  • QIs there anything I need to bring on the day of my appointment?

    AFor first-time patients, please bring identification (insurance card, driver’s license, passport, or any document confirming your date of birth).
    If you are receiving skin treatment, please come with a clean face. You may also bring your makeup supplies if needed.

  • QDo you have staff who can speak languages other than Japanese?

    AFor those who have difficulty with conversations, reading, or writing in Japanese, please come to the clinic with an interpreter. If there is no interpreter present, you may not be able to receive counseling or treatment. For those who require an interpreter due to limited Japanese proficiency, an additional administrative fee is usually applied to the standard fees. Please inquire for more details.

  • QWhen you wish to have a treatment before or after receiving the COVID-19 vaccine, how many days should you wait?

    AFor safety reasons, please schedule your appointment at least 3 days before or after receiving the vaccine.

Reservation and Contact

 
10:00〜19:00

Consultation Hours

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Non-scheduled holiday